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TERMS & CONDITIONS

Welcome to Zone 360 Creations! These Terms and Conditions ("Terms") govern your use of the website www.zone360creations.com and the purchase of custom tumblers, blankets, bags, and other personalized products from our online store. By using our website or placing an order, you agree to comply with and be bound by these Terms and Conditions.

 

1. Acceptance of Terms

By accessing and using the Zone 360 Creations website, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree to these Terms, you should not use this website or place any orders.

 

2. Product Information

  • Accuracy: Zone 360 Creations makes every effort to provide accurate descriptions and images of the products we offer. However, due to variations in screen settings and the custom nature of our products, actual items may differ slightly from what is displayed.

  • Custom Products: All products are made to order and can be personalized according to your specifications. Please verify that all details (such as text, design, and custom requests) are correct before placing your order. Once your order is confirmed, it cannot be modified or canceled.

 

3. Order Process

  • Placing an Order: When you place an order on our website, you will receive an order confirmation email. This confirmation is not an acceptance of your order but rather an acknowledgment that we have received your request.

  • Order Acceptance: Your order will be accepted once we process and ship the product. At this point, a shipment confirmation email will be sent with tracking information.

  • Pricing: All prices are listed in U.S. dollars (USD) and do not include applicable taxes or shipping fees, which will be calculated during checkout.

 

4. Payment

  • Accepted Payment Methods: We accept major credit cards, debit cards, and other payment methods available at checkout.

  • Fraud Prevention: Zone 360 Creations reserves the right to cancel any order if we suspect fraud or a violation of our payment policy.

 

5. Shipping and Delivery

  • Shipping Times: We process orders within 5-7 business days. Delivery times depend on the shipping method selected at checkout and the delivery address.

  • Third-Party Shipping Providers: Zone 360 Creations uses third-party carriers for shipping. We are not responsible for any delays, damages, or issues caused by the carrier once the package has been handed over to them.

  • International Shipping: We currently only offer shipping within the United States, including all 50 states and territories.

  • Shipping Address: It is your responsibility to provide accurate and complete shipping information. Any incorrect or incomplete addresses may result in delays or non-delivery, for which we are not liable.

 

6. Returns and Refunds

  • Custom Items: Due to the personalized nature of our products, all sales are final. We do not accept returns or exchanges unless the product is defective or damaged upon arrival.

  • Defective or Damaged Items: If your product arrives damaged or defective, please contact us within 7 days of receipt with clear photographs showing the damage. We will issue a replacement or store credit after verifying the issue.

  • No Refunds for Change of Mind: We do not offer refunds for items returned due to customer error (e.g., ordering incorrect customizations).

 

7. Intellectual Property

  • Ownership of Content: All content on the Zone 360 Creations website, including but not limited to text, images, logos, designs, and graphics, is owned by Zone 360 Creations and protected by copyright and intellectual property laws.

  • Limited License: You are granted a limited, non-exclusive license to access and use our website for personal, non-commercial purposes. Any unauthorized use of the content on this website is prohibited.

 

8. Limitation of Liability

  • No Warranty: Zone 360 Creations makes no representations or warranties regarding the quality, safety, or effectiveness of any products. All products are provided "as-is."

  • Limitation of Damages: In no event will Zone 360 Creations be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website or products, including but not limited to loss of profits, loss of data, or other intangible losses.

 

9. Privacy and Data Protection

We value your privacy and handle your personal information in accordance with our [Privacy Policy]. By using our website, you agree to the collection and use of your personal data as described in our Privacy Policy.

 

10. Indemnification

You agree to indemnify, defend, and hold harmless Zone 360 Creations, its officers, directors, employees, and affiliates from any and all claims, losses, liabilities, damages, and expenses (including attorney’s fees) arising out of or related to your use of the website, purchase of products, or violation of these Terms and Conditions.

 

11. Modifications to Terms

Zone 360 Creations reserves the right to modify or revise these Terms at any time. Any changes will be posted on this page with the updated date. Your continued use of the website after such changes constitutes your acceptance of the modified Terms.

 

12. Governing Law and Dispute Resolution

  • Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Texas.

  • Dispute Resolution: Any disputes arising from these Terms and Conditions will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, with venue in Texas.

 

13. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, the remaining provisions shall remain in full force and effect.

 

14. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

 

Zone 360 Creations
Email: Zone360Creations@gmail.com
Phone: 903-373-4120
Website: Zone360Creations.com

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